Submit a message to the support team. Please try to include as many details about your purchase as you can, including your userID, information about the purchase (transaction ID), and a screenshot of your receipt to investigate your claim.
If you bought from iTunes the instructions are here: http://support.apple.com/kb/HT2727
If you used Google Play please follow this link: https://support.google.com/googleplay/answer/2506346?hl=en
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